4 ms·

Have you been using online.net for long? Their offer looks interesting except for availability rate 99.5%. That's almost 4 hours of downtime every month. within

by comboy 10y ago

Have you been using online.net for long? Their offer looks interesting except for availability rate 99.5%. That's almost 4 hours of downtime every month. within availability range.

lossolo 10y ago
I have couple of dedicated servers there. No downtime. But i had problems with support when one of hard drives was EOL and was causing problems. They launched with Live CD and said that everything is fine, i needed to show them logs from dedicated hp raid software and after that they replaced the hard drive. Overall besides that one incident i had no problems at all.
nik736 10y ago
Yes, for several years. I am also using Scaleway (their bare metal cloud) which is dirt cheap, you get a 8 Core Atom (4000 Passmark score) with 32 GB Ram and a 250 GB direct attached SSD for 22 EUR / month. You can get more uptime (99.95%), more IPs, better and faster support with their business service (35 EUR / month).
notum 10y ago
They have very competitive pricing and I haven't had major issues with them, polite and fast support as well. The only thing that rubbed me the wrong way is that they downright refuse to delete your credit card from their system when you terminate your (fully paid) account.
- nik736 10y ago
  Yes, such shenanigans suck. But they are not the only ones (not that this makes it good)... Linode did the same to me, I asked kindly after their latest data breach and they refused to do so.
  - jacquesm 10y ago
    Tell your card issuer. That should get their attention quite promptly.
corobo 10y ago
Checking billing I've had my longest server there since 2014-06-02 so just over 2 years. In that time I've had* one network issue < 1 hr and one instance where the server rebooted unexpectedly. Any other downtime has been either on purpose by me or accidentally by my hand. I can't even recall any scheduled maintenance that's taken my server offline. * That I've noticed in my elsewhere-hosted monitoring. My only complaint if I can even call it that is that the price of the server doesn't keep up with the specs they're selling - i.e. if you can get a server with <x> resources for cheaper than my server with <x-1> resources my price should come down to avoid me churning it). Having said that I don't know anywhere that actually does that and for reliability reasons it's probably better to cycle machines out when they get old enough for it to be worth the savings.
sgt 10y ago
So they're willing to provide a SLA with 4 hrs of downtime every month. This does not however mean that you will have 4 hrs of down-time per mont - it's a managed risk. Also, depending on the nature of your application, you can often get away with that kind of downtime. Something trivial (yet extremely popular) like Twitter had lots of down-time and it made the users love the service even more.
- Drdrdrq 10y ago
  Huh, never heard of that. Care to explain how that happened?
  - wtracy 10y ago
    The claim that downtime "made the users love the service even more" is probably a stretch, but Twitter's error page became a bit of a phenomenon in its own right for a while: http://www.theatlantic.com/technology/archive/2015/01/the-story-behind-twitters-fail-whale/384313/ http://www.theatlantic.com/technology/archive/2015/01/the-st... I think the main lesson here is that your error messages are part of your UX and need to be treated as such.

by comboy 10y ago

Have you been using online.net for long? Their offer looks interesting except for availability rate 99.5%. That's almost 4 hours of downtime every month. within availability range.

lossolo 10y ago

I have couple of dedicated servers there. No downtime. But i had problems with support when one of hard drives was EOL and was causing problems. They launched with Live CD and said that everything is fine, i needed to show them logs from dedicated hp raid software and after that they replaced the hard drive. Overall besides that one incident i had no problems at all.

nik736 10y ago

Yes, for several years. I am also using Scaleway (their bare metal cloud) which is dirt cheap, you get a 8 Core Atom (4000 Passmark score) with 32 GB Ram and a 250 GB direct attached SSD for 22 EUR / month. You can get more uptime (99.95%), more IPs, better and faster support with their business service (35 EUR / month).

notum 10y ago

They have very competitive pricing and I haven't had major issues with them, polite and fast support as well. The only thing that rubbed me the wrong way is that they downright refuse to delete your credit card from their system when you terminate your (fully paid) account.

nik736 10y ago
Yes, such shenanigans suck. But they are not the only ones (not that this makes it good)... Linode did the same to me, I asked kindly after their latest data breach and they refused to do so.
- jacquesm 10y ago
  Tell your card issuer. That should get their attention quite promptly.

corobo 10y ago

Checking billing I've had my longest server there since 2014-06-02 so just over 2 years. In that time I've had* one network issue < 1 hr and one instance where the server rebooted unexpectedly. Any other downtime has been either on purpose by me or accidentally by my hand. I can't even recall any scheduled maintenance that's taken my server offline. * That I've noticed in my elsewhere-hosted monitoring. My only complaint if I can even call it that is that the price of the server doesn't keep up with the specs they're selling - i.e. if you can get a server with <x> resources for cheaper than my server with <x-1> resources my price should come down to avoid me churning it). Having said that I don't know anywhere that actually does that and for reliability reasons it's probably better to cycle machines out when they get old enough for it to be worth the savings.

sgt 10y ago

So they're willing to provide a SLA with 4 hrs of downtime every month. This does not however mean that you will have 4 hrs of down-time per mont - it's a managed risk. Also, depending on the nature of your application, you can often get away with that kind of downtime. Something trivial (yet extremely popular) like Twitter had lots of down-time and it made the users love the service even more.

Drdrdrq 10y ago
Huh, never heard of that. Care to explain how that happened?
- wtracy 10y ago
  The claim that downtime "made the users love the service even more" is probably a stretch, but Twitter's error page became a bit of a phenomenon in its own right for a while: http://www.theatlantic.com/technology/archive/2015/01/the-story-behind-twitters-fail-whale/384313/ http://www.theatlantic.com/technology/archive/2015/01/the-st... I think the main lesson here is that your error messages are part of your UX and need to be treated as such.