This is basically design thinking concept, which can applicable to anything literally. You can find that in details https://www.ideo.com/images/uploads/thoughts

This is basically design thinking concept, which can applicable to anything literally. You can find that in details https://www.ideo.com/images/uploads/thoughts/IDEO_HBR_Design_Thinking.pdf https://www.ideo.com/images/uploads/thoughts/IDEO_HBR_Design...