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Will Amazon Kill FedEx?
- thegr8gatsby 10y agoIt has definitely been replacing the need for FedEx with it's super fast delivery, although some Amazon items still come via FedEx...
- dawnerd 10y agoAmazon has almost 100% been using the local Prime Now drivers to deliver boxes - which is great because they come next day. Down side is drivers are always new and have no experience delivering mail. It's gotten a little better but I had to call amazon and request that their drivers not call me to tell me to meet them at the corner of the block for my package. I've figured out that if I want something tomorrow, I check the prime now site and see if it's available there. If so there's a very good chance it'll come overnight. What I wonder if how are the drivers compensated for delivering a box vs same day? Same day you tip them. So does that mean they're getting screwed for normal deliveries? Knowing amazon, probably.
- aninhumer 10y ago>Same day you tip them. I'm quite annoyed about this in the UK. They're basically trying to fabricate a price-obscuring tipping culture just so they can advertise "free same day delivery". I would be totally happy to pay £2 for the service when I need it, but I don't appreciate being charity mugged at the checkout.
- ensignavenger 10y agoWere they calling because they were having trouble finding your address, or because they were lazy?
- dawnerd 10y agoI don't know how you miss a massive apartment building? It seems their drivers followed the gps dot exactly (which shows the intersection). Even pizza guys get it right.
- fma 10y agoWhy does Amazon need to kill any service. Even with their cloud platform, rack space, digital ocean and plenty of other providers are thriving and coming up.
- jhall1468 10y agoAWS is infrastructure as a service. Digital Ocean sells virtual private servers. They aren't even remotely the same product. I host a blog on DO for a few buck a month. My company hosts their entire infrastructure on AWS for 4 different applications. Apples and oranges.
- ownagefool 10y agoYou can do the same on DO, it's just slightly more involved, almost certainly less resiliant and they supply less PaaS options. In fact as an IaaS if you throw kubernetes at it, run ceph and put a little effort into getting autoscaling, then you have a knock-off cloud. Amazons value is that it's cheaper for a small company than hiring the people who can do this well and you can hire a generalist to glue it all together.
- deleted 10y ago[deleted]
- bdcravens 10y agoApples and oranges. You're talking about horizontal competitors in one industry, and significant cost centers in another.
- fma 10y agoWill the orange industry kill off the apple industry? No. Because there's such thing as competition. More than one company can survive and thrive in the same industry. That's my point.
- dfsegoat 10y agoFedEx is both an established airline AND one of the most trusted logistics companies on the planet. So Amazon can beat them when they can do this on demand: https://www.youtube.com/watch?v=J-qPtWc4heA https://www.youtube.com/watch?v=J-qPtWc4heA For brevity: the above purports to show a time lapse of FedEx's fleet of DC-10s, Airbus A310s etc - packed with fuel, valuables and people - scrambling for the Memphis, TN hub and hooking in handily around a massive angry thunderstorm. It looks like a perfectly organized, well timed dance - with incredibly high stakes. edit: clarity.
- erelde 10y agoThe Fedex courier in my area has been consistently bad for years and doesn't get fired. Two weeks ago: doesn't come, doesn't leave a notice, two days in a row, claiming he came, I had a to exchange some salty emails with customer service to get my package. Each time I had to use Fedex these last 3 years I've had to do this cycle. On the other hand I have developped a "good relationship" with the UPS courier.
- gambiting 10y agoThe thing is, people like you and me are not primary customers of Fedex. Corporate is where it's at - when I worked at an oil refinery in Scotland, engineers would request parts that had to be literally delivered ASAP, and refinery didn't think twice about paying a bill in thousands of pounds for overnight delivery of few parts from US.
- dfsegoat 10y agoAs a logistics manager - I would constantly switch between the two, depending on who could get me the best rate for our most common small package parcel sizes, etc. They constantly alternate between "the best" and "shitty".
- waterphone 10y agoI live in quite a remote area, with UPS and FedEx drivers that are driving hundreds of miles per day on their route, often starting over 100 miles away, and yet they're both consistently excellent. They virtually never miss delivery estimates, and often exceed them. I'm honestly quite impressed with them, especially considering a moderate amount of their route is also on fairly poor quality dirt roads.
- caseyf7 10y agoJust yesterday I had someone from the other coast leave a laptop charger. Rather messing with the UPS or FEDEX, I just ordered a new one and had it delivered to their address.
- duaneb 10y agoThat's like $70 you didn't need to spend. Hell of a convenience fee. I've only recently hit power cord saturation, though.
- eloisant 10y agoMaybe he didn't have a Mac, and the difference between the charger and shipping wasn't that big.
- gambiting 10y agoWhere's the notion that non-mac chargers are any cheaper from? Have you seen prices of genuine HP, Dell or Lenovo chargers? They are just as, if not more expensive than Apple chargers. Sure, you can buy a replacement charger from amazon for $20 but then you can't compare it to a genuine apple charger.
- wongarsu 10y agoA 90W brand-new, genuine Dell charger goes for about $25 on Amazon [1]. That's the same price as shipping that charger accross the US with FedEx 2Day delivery (without pickup). Generic brands start at $7. [1] https://www.amazon.com/s/keywords=dell+90w+ac+adapter&ie=UTF8 https://www.amazon.com/s/keywords=dell+90w+ac+adapter&ie=UTF...
- okket 10y ago"I fully expect Amazon to build out a logistics supply chain that others can use. Over the next five years? I doubt it. Over 10 or 15 years? Oh yeah." From this speculation arguing that Amazon will "kill FedEx" is just nuts, IMHO. But printing nutty things is part of journalism, so enjoy the ride.
- CodeWriter23 10y agoI'm surprised this journalist, who apparently has some in-depth knowledge about the shipping industry, seems to be completely unaware of FedEx's contract with the US Postal Service. FedEx moves ALL mail that goes by air. That includes Priority Mail and Priority Mail Express. I don't see Amazon killing a company with a huge customer like that.
- graycat 10y agoGee, for a while I was Director of Operations Research at FedEx. My office was next to that of FedEx founder, COB, CEO F. Smith. Poor Smith: One night at about midnight, I was in my office getting in a little violin practice before heading back to my rented room for some sleep (my wife was still in her Ph.D. program at Johns Hopkins in MD). As I left to get some sleep, I saw Smith in his office. He had had to listen to my violin practice of scales, intervals, etc.! The first good thing I did for Smith was write some software for scheduling the fleet. The BoD was seriously asking if such scheduling could be done at all. One evening R. Frock (he has a book on FedEx) and I used my software and produced a schedule for the full, planned operation. Smith's remark was "Solves the most important problem". Our two BoD representatives of BoD Member General Dynamics said "It's a little tight in a few places, but it's flyable". The BoD was happy, and crucial funding was enabled. But by the night of the violin practice, I was working on better scheduling. Right, I was encountering the question of P = NP. So, I had chatted with G. Nemhauser about integer linear programming set covering. Later I went for my Ph.D. in applied math and, in the studies, kept in mind the problems I'd seen at FedEx. So, e.g., model various cases of arrivals as a Poisson process -- from an axiomatic derivation of that process or just from the renewal theorem. Use some stochastic optimal control for some of the operational issues. Have some much more accurate cost estimating of the airplane operations and include those in the integer linear programming, etc. Gee, for the last 10 years, I didn't know that Amazon was doing so much in such logistics. No way can they be avoiding some optimization problems for their logistics without wasting significant bucks. For a lot they were doing, I'd been there, done that, went to grad school for it, written software for it, etc. Could have helped them! Scattering warehouses, sort centers, fulfillment centers, ships, airplanes, trucks, bicycles, drones, etc. all around and changing all that ASAP over time has to encounter some severe challenges in applied math and corresponding software, especially having those two keep up with the operational changes. I know; I know; if assume that the operations will be big enough, then there are some approaches to those discrete optimization problems that use just some continuous techniques that are much easier. In that case, maybe for a while, during the rapid growth period, go ahead and don't try very hard on the optimization, scatter around, and anticipate that, when reach the target size, nearly all those warehouses, sort centers, etc. will be close enough to something optimal. Then I wonder: What is Wal-Mart doing in response? They have a lot of warehouses, trucks, and stores and a Web site for on-line ordering? Right, they bought Jet.com. But anything else? Fundamentally I begin to wonder about Amazon and airplanes: For FedEx, sure airplanes are crucial. But for Amazon? I wonder. Why? What's the difference? For FedEx, hour by hour, a huge fraction of what FedEx receives and ships is different, literally never done before, that is, could not have been stocked in a warehouse. E.g., FedEx may receive a legal brief, some medical samples, a custom 3D printout, etc. That was the first and last time those particular items were ever shipped. The variety of what FedEx ships is beyond belief -- stand in the sort center in Memphis and watch the stuff go by and have to give up on any simple overview. For Amazon, all they ship is what's for sale on their Web site. So far, next to none of that stuff is perishable. And, for nearly all of it, the time, hours, days, weeks, from when it is created by the original manufacturer to when it is needed in an Amazon warehouse doesn't much matter. So, in comparison with FedEx, the variety is much less. So Amazon has an easier time just stocking nearly all their reasonably popular items at each of their local warehouses and delivering to those warehouses by the cheapest way possible, typically 18 wheel trucks. Okay, maybe Amazon is selling some item, expects to sell only 15 of them in the next month, but has 60 local warehouses. So, can't stock the item at each warehouse. So, for slow moving items, have to stock in some central warehouse and ship from there via airplane. So, have 60 planes, and each day ship from the central warehouse for slow moving items to each of the 60 local warehouses all the slow moving items that warehouse needs. Right, maybe have fewer than 60 planes, often have one plane serve more than one warehouse, on a given day maybe have some planes make more than one trip from the central warehouse, and each day, given the loads to be moved from the central warehouse to each of the 60 local ones, decide which planes go to which warehouses in what order -- back to integer linear programming set covering again. Okay. How does that set covering work? Okay, just enumerate all reasonably efficient trips a single airplane might do. If have several airplane types, have to do that separately for each type. Assume that if an airplane stops at a warehouse, then it brings everything that warehouse needs (one warehouse that needs more than one airplane can carry would be a special case, easier in some ways). Then take those candidate airplane trips and pick the ones that move all the loads, within the performance limitations of the airplanes, in the times required and that give the least total operating cost. That last part is the optimization and 0-1 integer linear programming. But, still, the variety for Amazon is much less than that for FedEx. Actually, FedEx has long had a warehouse in Memphis. So, shipping customers would use trucks to put their stock in that warehouse, and FedEx would pick from that stock and ship via FedEx planes the orders that had arrived and accumulated from end-user customers. So, in that case, a truck was used for the trip to Memphis and an airplane, for the trip from Memphis. Airplanes are strange beasts: Generally, if can keep an airplane flying nearly full lots of hours each day, then can have a license to print money. But if have an airplane sit on the ground or, worse, flying with not much load, then have a path to going broke. How much usage FedEx can get from an airplane is well understood, at least by Smith. But I question if Amazon can get enough usage out of airplanes. Of course, maybe by now, beyond what was in the OP, Amazon has plenty of data to know that they can put a big warehouse there in southern Ohio for their slow moving items and ship those items to local warehouses and distribution centers as orders arrive from the Amazon Web site. Maybe. But, again, for their fast moving items, just stock the local warehouses and distribution centers by 18 wheel trucks -- no expensive airplanes involved. Gee, in my Ph.D. program, I took courses in optimization, stochastic processes, facility location, multi-objective optimization, etc. from world-class people. I never got a call from an Amazon recruiter! I wasn't that difficult to find: The guy who taught the course in multi-objective optimization and was one of my Ph.D. dissertation advisers was, during a lot of those years of Amazon's growth, President at CMU. The guy who was Chair of the committee that approved my dissertation research was a world-class guy in transportation. Lesson 1: Go get a Ph.D. for some ways to get approximately optimal solutions to some really complicated NP-complete problems, maybe also with some random elements, and even if a big business has a lot of need for such applied math maybe still won't get an opportunity to apply what studied. Lesson 2: If want to make money with some applied math and, then, some corresponding computing, then pick own practical problem to solve, do the math to solve the problem (yes, pick the problem so that can use some math to get an advantage in getting a good solution to the problem -- that is, pick the problem and the math together, as a good pair), write the software, and do own startup where are already the CEO. That is, for own future applying math and computing, don't depend on some other CEO. And that's what I'm doing -- my own startup.
- wccrawford 10y agoYears ago, Amazon used DHL. I complained once about the service with them, and they said they had to continue using them in my area until they'd had enough complaints. (Which I felt was kind of reasonable, I guess.) Less than a year later, they were no longer using them in my area, and then a while later I hear DHL basically doesn't exist in the USA. So yeah, Amazon can apparently kill a mail carrier. Whether they will or not will depend on how bad that carrier does its business.
- ensignavenger 10y agoI don't know that Amazon killed them, DHL just pretty much failed to get a foothold in the US market. I never had any trouble with them when they were delivering where I lived, myself.
- CPLX 10y agoThat is an extraordinarily loose usage of the principle of cause and effect.
- wccrawford 10y agoObviously Amazon alone didn't kill them. But being dropped by Amazon as a carrier certainly didn't do them any favors.
- Grishnakh 10y agoI've had one package shipped by DHL to me, ever. The package never arrived, but the driver claimed it did; I even watched as the tracking showed it as "delivered" at a certain time in the morning on a day I was home and was watching for the package. I filed a complaint, and the driver came to me personally with a nasty attitude and left in a snit. I never did get my package, or a refund, or anything. That was my one and only experience with DHL. I'm glad they no longer operate in the US. I've had countless packages delivered by UPS, FedEx, and USPS, and never had them go missing; my only problems were when drivers want a signature when I'm not home and can't leave it at the door and I end up having to drive to the distribution center to pick it up. Good riddance, DHL.
- ISL 10y agoAmazon's edge isn't in shipping. It's in fulfillment. Fulfillment By Amazon (FBA) is a boon for many businesses, as it combines warehousing, packing/labelling, and shipping into a single interface at an attractive price. Let's not forget that they also bring customers and handle the entire billing operation, too. If Amazon does harm FedEx/UPS, it won't be by starving them of packages directly, but rather by sidestepping their business, attracting companies to FBA, so that they never enter the "shipping" business sector. I don't expect to see Amazon enter the point-to-point shipping business anytime soon.
- draw_down 10y agoI expect it. A family member has worked for FedEx ground since it was RPS, and has been telling me for years how Amazon kept hiring away their execs. And the company is your typical sclerotic old-style megacorporation mired in bureaucracy so it moves very slowly on everything.
- optimuspaul 10y agoWhy wouldn't AMZN just acquire FedEx?