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Unfortunately I think that most users do not even know about copy/paste (even the menu options), much less know the keyboard shortcuts. Just recently I witness
by jazzychad 17y ago
Unfortunately I think that most users do not even know about copy/paste (even the menu options), much less know the keyboard shortcuts.
Just recently I witnessed a relative take these steps to open a URL that was received in an email (and this relative claims to be of above average technical savvy):
1) Opens email in mail.app
2) Sees a link and wants to open it
3) Doesn't realize you can click on it
4) Hits F9 (expose key) to reveal literally 100 open windows
5) Finds a Safari window
6) Clicks "File -> New" (doesn't know about tabs)
7) F9's again to find mail.app
8) *Memorizes* URL
9) F9 again to find new Safari window
10) Types URL into the Google Search bar (not the address bar)
11) Finally clicks through to website from google results
I remember several years ago teaching my mom about copy/paste and it changed her life. I think people can learn, but they need to be shown/taught to realize it exists.