People were (still are?) all excited when Facebook announced bots for Messenger; others have followed coming up with their own spin on stuff. To me, it's the sa

People were (still are?) all excited when Facebook announced bots for Messenger; others have followed coming up with their own spin on stuff. To me, it's the same as automated phone systems. The moment I get annoyed, and it's usually after the first 2 prompts, I press 0 in hopes of getting a human. I'm gonna assume bots are / will be worse; no 0 to press per say. Customer service is a big expense for companies. Real humans in chairs to answer chat or voice calls can be a big burden on a company. Let's just see if that burden out weights customers not buying their products because of the lack of good customer service.