While I sympathise with the author, the end result was pretty inevitable. Getting a popular handle like that is both a blessing and a curse. My experience fro

While I sympathise with the author, the end result was pretty inevitable. Getting a popular handle like that is both a blessing and a curse. My experience from the other side: There is a well know budget airline here in Australia which (like all budget airlines) is renowned for it's poor service. After one particular bad flight experience a couple of years ago, I hastily sent off an annoyed tweet @airlinename. A few minutes later, I received a barrage of insults and self righteous tweets from that account. Checking the account history, I see that is is some guy in the UK with the same handle as the airline, and looking at his historical timeline, it seems to be his routine day job to hurl insults at anyone who mistakenly tweets him thinking that is the airline's twitter handle. Fair enough, I should have checked first. But he never pretended to be a rep from the airline - just a rude, bad tempered git with poor spelling and grammar skills, so I was never mislead, and I just forgot about the incident. Until a few months later when I checked on that account again and discovered that it was now a private account.