Oddly, this is an amazingly successful support channel in a variety of situations. I had an issue with a startup-type company, complained on twitter and discov

Oddly, this is an amazingly successful support channel in a variety of situations. I had an issue with a startup-type company, complained on twitter and discovered that the girlfriend of one of the largest investors is one of my twitter followers. She forwarded it to him. Within a couple of hours after my posting, the CEO personally reached out and had two high-level people working to deal with my issue.