There's an important piece of advice for all cloud providers (not just Google) that's hiding at the end of the article: "While Fred's experience with our appea

There's an important piece of advice for all cloud providers (not just Google) that's hiding at the end of the article: "While Fred's experience with our appeal process was uncommon, we want to make sure this situation doesn't happen again in the future. We're evaluating how we can make changes to our appeal process and overall customer support, regardless of the support package." Based on this remark (and the original article), DocGraph appears to have only had a entry-level support package for its business. If you're betting your company on any cloud provider, look carefully at the paid support packages. If your entire company goes offline, you really want high-priority access to a human being. Most cloud providers offer this. This even applies on a smaller-scale services. If a Comcast residential Internet connection fails, for example, it may take them several days to fix it. But if you pay twice as much for a business plan, you can get a competent technician on site the same day.