4 ms·

I didn't say it was broken. But if we are addressing the startup set on HN.. Then I'm in the market to buy their service. I'm not a competitor, nor do I have a

I didn't say it was broken. But if we are addressing the startup set on HN.. Then I'm in the market to buy their service. I'm not a competitor, nor do I have a vested interest. I get Hipchat for free because I'm a bitbucket customer ($1per month) and I get Google Auth as built in. Most startups are using Google Apps.. But very few would use LDAP (which is indeed available in the 20$ tier) So yes - I believe for the demographic I represent, their pricing needs to be fixed.

gizmo 10y ago
So their pricing isn't broken yet you repeat your claim that it "needs to be fixed"? How is this not pedantry? Look, I understand your desire to pay less for a service, but insisting that pricing needs to be fixed simply so that you pay less is still absurd.
enraged_camel 10y ago
>>I didn't say it was broken. You said "they need to fix their feature set for pricing." Not "improve." "Fix." That's the word you used. And it directly implies that the subject it is referring to (the pricing) is broken.
- sandGorgon 10y ago
  feature set - not pricing. Am I making a mistake with my english ? I'm willing to pay their 20$ thing - but the features they include in that price is weird for the segment on HN. And for the features people like me would really pay for... there is no pricing (so I dont know whether its broken or not). I dont want them to lower the pricing - I want them to rearrange it... or atleast talk about it. I dont know how much to pay to get the Google Apps feature.
  - gizmo 10y ago
    You want to pay the 20$ thing but you want additional features from the more expensive call-us tier. That is fundamentally a complaint about their pricing. The raison d'etre of pricing tiers is to charge a different price to different customers. Having to pay extra to get extra features is the point, not a bug that needs fixing.

gizmo 10y ago

So their pricing isn't broken yet you repeat your claim that it "needs to be fixed"? How is this not pedantry? Look, I understand your desire to pay less for a service, but insisting that pricing needs to be fixed simply so that you pay less is still absurd.

enraged_camel 10y ago

>>I didn't say it was broken. You said "they need to fix their feature set for pricing." Not "improve." "Fix." That's the word you used. And it directly implies that the subject it is referring to (the pricing) is broken.

sandGorgon 10y ago
feature set - not pricing. Am I making a mistake with my english ? I'm willing to pay their 20$ thing - but the features they include in that price is weird for the segment on HN. And for the features people like me would really pay for... there is no pricing (so I dont know whether its broken or not). I dont want them to lower the pricing - I want them to rearrange it... or atleast talk about it. I dont know how much to pay to get the Google Apps feature.
- gizmo 10y ago
  You want to pay the 20$ thing but you want additional features from the more expensive call-us tier. That is fundamentally a complaint about their pricing. The raison d'etre of pricing tiers is to charge a different price to different customers. Having to pay extra to get extra features is the point, not a bug that needs fixing.