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Yup, thankfully Tesla is carrying on that torch. Went from Saturn -> Tesla and the new purchase experience was very similar(aside from ordering the Tesla on a
by vvanders 10y ago
Yup, thankfully Tesla is carrying on that torch. Went from Saturn -> Tesla and the new purchase experience was very similar(aside from ordering the Tesla on a website).
I think Saturn showed that the model most consumers want is going to have to come from a non-incumbent who doesn't have the baggage of existing dealers.
- ojosilva 10y agoI went to Saturn back in the day. I also knew someone that worked there. My impression was of a cold environment that did not entice me to compromise $20k on a vehicle. So, although I believe the model is appealing to some (or many), I do like the guiding hand of a salesperson to help me navigate many makes, models and options. It's more of a personal choice, and definitely it's unnecessary for say Teslas. I feel the car salesperson is not just something to be disrupted and eradicated, but to evolve into a more modern counterpart, like the people at shift.com. OTOH, car dealership mafias should definitely die.
- mixedCase 10y ago> So, although I believe the model is appealing to some (or many), I do like the guiding hand of a salesperson to help me navigate many makes, models and options. Then you should pay for someone to offer you that service. He would be more likely to be impartial too.
- massysett 10y ago"I do like the guiding hand of a salesperson to help me navigate many makes, models and options." A good salesman would be good for this. My last salesman did not know how to operate the in-dash entertainment system. Information-wise, I would have been better off ordering my car from a kiosk.