There's a pervasive idea that software is just a laundry list of features. This idea isn't just wrong, it's dangerous. You can pick lots of examples of software

There's a pervasive idea that software is just a laundry list of features. This idea isn't just wrong, it's dangerous. You can pick lots of examples of software where the competitors are in theory feature comparable but the experience of using one is vastly superior to the other, with a consequent huge impact on market success.