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> There are plenty of scenarios where metrics are not that easy unless you come up with some bullshit metrics. And... You get what you measure for. Metrics al
by dbcurtis 10y ago
> There are plenty of scenarios where metrics are not that easy unless you come up with some bullshit metrics.
And... You get what you measure for.
Metrics always skew operations towards what is being measured, so don't leave out anything important, or it will be optimized away in favor of things that are measurable.
If something important is difficult to measure, it is a recipe for creating an organization that is very efficient at doing the wrong thing. (Queue up: Steven Covey story about the difference between being efficient and being effective.)
- sevensor 10y ago> And... You get what you measure for. Having been subjected to metric-of-the-month management, I've seen bad metrics drive bad engineering practices. Everybody who invents a new metric thinks it's fair and comprehensive. It's not. If you tighten the screws and tell people to lower metric X or else, they're going to do whatever they have to, from short-term fixes that cause trouble in the long run, to gaming the numbers.