6 ms·

WakeMates are shipping! Congrats WakeMates

49 points by epi0Bauqu 17y ago

covercash 17y ago
This reminds me of the fitbit delays... similar product.
jiri 17y ago
Yes ... estimate for me is July 31. Delayed a bit.
- rmoriz 17y ago
  "Based on your pre-order date (11/25/2009), you should expect your WakeMate no later than 07/30/2010, but probably significantly sooner." :-/
  - ique 17y ago
    I ordered mine on the 24th, so I hope significantly sooner! :P
- halo 17y ago
  Perhaps Wakemate learnt from the late-release PR disaster and have decided it's better to offer pessimistic worst-case-scenario delivery estimates and over-deliver than to offer over-optimistic delivery estimates and under-deliver.
  - dschobel 17y ago
    That seems to be exactly the case. This is the full passage from the email: The next batch of units will ship no later July 30th, 2010. Based on your pre-order date (11/24/2009), you should expect your WakeMate no later than 07/30/2010, but probably significantly sooner. This is a conservative estimate; we want to provide you with a firm date. We are confident we can deliver many orders sooner and will continue working day and night to ship yours as soon as possible.
- deleted 17y ago
  [deleted]
zoba 17y ago
To anyone who is getting one: I would really like to know how well it works. It is cheaper than the Zeo, so it is attractive. However, I don't feel as confident in the technology it uses to detect sleep patterns as the Zeo technology, so I'm apprehensive about getting one.
- NEPatriot 17y ago
  I second this - would also like to hear people's thoughts about this product. Do you actually feel a noticeable gain in the level of energy in the morning?
  - deleted 17y ago
    [deleted]
- falsestprophet 17y ago
  Yeah, but the Zeo is impractically goofy. At what point in a relationship are you going to want to strap a sensor to your head in bed?
- reduxredacted 17y ago
  I take medication for Parasomnia (sleep walking/talking/eating/doing) and I have done a few over-night sleep studies. I know my quality of sleep is very poor, but I've chosen to just "sleep more" rather than take a cocktail of medications. I will be happy to share my experiences after I receive mine and see the results on their site. I don't expect it to compare to what my sleep doctor can get, but it'll be interesting to see how close/far they are. I don't have a blog, so I guess it'll just be a reply to this thread.
ig1 17y ago
A word of advice: Don't make product announcements on April 1st.
- grinich 17y ago
  Gmail was announced on April 1st, 2004. :-)
brm 17y ago
They've also made it relatively impossible to figure out how to abandon a pre-order...
- mtw 17y ago
  it's the opposite for me; they asked for full price although I did preorder
cmer 17y ago
They should write a book: How to lose your customers' trust before they try your product. The way they handled this situation is disaster.
- epi0Bauqu 17y ago
  They're being open and honest. How else should they handle it?
  - cmer 17y ago
    Many things went wrong: - I understand delays, but we're now talking 6-7 month delays when the product was promised within 1-2 months. - They should have told us there would be a monthly fee before we pre-ordered. I understand that there will be a free version as well but it will be a half-assed WakeMate. They led us to believe that all the features would be free once we buy the unit. If they plan to make money from the recurring fees, I'm fine with that, but tell me before I buy. - They should give customers who have pre-ordered WakeMate a lifetime subscription to the "pro" version to apologize. That's the least they could have done in my opinion. I don't feel they've been open and honest at all. But to be fair, I'm sure they didn't intend to be dishonest, they just lack biz dev experience. Hopefully they'll learn from their mistakes.
    - imajes 17y ago
      uhm, they are offering a lifetime subscription to pro for pre-orders. http://techcrunch.com/2010/01/23/wakemate-delay/ http://techcrunch.com/2010/01/23/wakemate-delay/
    - weaksauce 17y ago
      Maybe you didn't get this email but the last pointis invalid for people that preordered: We're very sorry for the delay and are committed to compensating you for the inconvenience. We plan to give you premium features for free, but our priority is to ship as soon as possible so we haven't finalized these details yet.
rrhyne 17y ago
First I couldn't click to the info page from the posterous blog, so I clicked on the store. The store's logo wouldn't link me to a product page, then I got an insecure connection warning at the regular site because I forgot to ditch the https. Regular users would be seriously lost in this proceess. Hope that helps.
timdorr 17y ago
> a mobile phone with Bluetooth and support for third-party apps, or second generation (or later) iPod Touch So...Android support or no?
- joeyo 17y ago
  Android phones would seem to be in the set of phones with bluetooth and support for third-party apps (as is the iPhone). The iPod Touch is not a phone. ;-)
- tpz 17y ago
  Android support was confirmed by Wakemate before they started collecting pre-orders, otherwise I would not have been one of them.
jrockway 17y ago
The Wakemate doesn't seem as exciting as the Zeo. It's just an accelerometer that you strap to your wrist? You can just use your phone for that: http://blog.smart-alarm-clock.com/ http://blog.smart-alarm-clock.com/
carbocation 17y ago
I confess that I'm very confused. I did preorder ($5). Today, I got this email telling me the product would be shipping soon. When are they going to charge me the balance of what I owe? This was not explained...
reduxredacted 17y ago
I, too, have been frustrated by the delays (I pre-ordered shortly after they opened pre-orders). However, I wasn't surprised they missed the January ship date, and probably less surprised that they missed the Q1 ship date: - It's a unique product. Identifying demand is difficult. My guess is their demand was underestimated. This is a product focusing on an area of life that everyone I can think of wants to "fix". All of my coworkers who I consider "early adopters", also pre-ordered after I IMed them the URL (16 people) - It's priced significantly lower than the few alternatives that are out there. It's also designed in a way that is more convenient than similar products offered by competitors (no head bands). - Smartphones are common now, so the barrier for entry really is the $50 for most people - Hardware is difficult to get right. You can't just tweak a few lines of code and recompile. If something is wrong with the trial units (and I'm not saying there was, I have no idea), it can be a serious setback. It's too late now, but here's the formula that should be applied: - Decide the amount of pre-orders you think you can safely get out the door on time (be incredibly conservative). Set your web app to stop taking pre-orders when you get anywhere near that point. - Before turning pre-orders back on, up the price committment, and push back the date (while notifying your initial pre-orders that they can still expect theirs on time). I know when I visited the site, I thought "Gee, I'm out $5 if they fold, who cares?" It's also the only reason I haven't cancelled my pre-order. - Pick a very conservative ship date, then add more time. Have an option at check-out that says "if we can ship earlier, would you like us to?" to catch folks who might be caught off guard by the unexpected $45 charge. Or skip that and simply e-mail your pre-orders to see who wants one early. Nothing makes me happier than when I get something I want sooner than I expected. - Hire someone with a history of dealing with sourcing parts, dealing with vendors/manufacturers and getting stuff out the door. These are usually not geeks and not folks who are attracted to start-ups. - Don't take any preorders until you are sure you have the hardware right (as I said, I'm not sure if this was the problem but the delays are so long it certainly smells that way)

49 points by epi0Bauqu 17y ago

covercash 17y ago

This reminds me of the fitbit delays... similar product.

jiri 17y ago

Yes ... estimate for me is July 31. Delayed a bit.

rmoriz 17y ago
"Based on your pre-order date (11/25/2009), you should expect your WakeMate no later than 07/30/2010, but probably significantly sooner." :-/
- ique 17y ago
  I ordered mine on the 24th, so I hope significantly sooner! :P
halo 17y ago
Perhaps Wakemate learnt from the late-release PR disaster and have decided it's better to offer pessimistic worst-case-scenario delivery estimates and over-deliver than to offer over-optimistic delivery estimates and under-deliver.
- dschobel 17y ago
  That seems to be exactly the case. This is the full passage from the email: The next batch of units will ship no later July 30th, 2010. Based on your pre-order date (11/24/2009), you should expect your WakeMate no later than 07/30/2010, but probably significantly sooner. This is a conservative estimate; we want to provide you with a firm date. We are confident we can deliver many orders sooner and will continue working day and night to ship yours as soon as possible.
deleted 17y ago
[deleted]

zoba 17y ago

To anyone who is getting one: I would really like to know how well it works. It is cheaper than the Zeo, so it is attractive. However, I don't feel as confident in the technology it uses to detect sleep patterns as the Zeo technology, so I'm apprehensive about getting one.

NEPatriot 17y ago
I second this - would also like to hear people's thoughts about this product. Do you actually feel a noticeable gain in the level of energy in the morning?
- deleted 17y ago
  [deleted]
falsestprophet 17y ago
Yeah, but the Zeo is impractically goofy. At what point in a relationship are you going to want to strap a sensor to your head in bed?
reduxredacted 17y ago
I take medication for Parasomnia (sleep walking/talking/eating/doing) and I have done a few over-night sleep studies. I know my quality of sleep is very poor, but I've chosen to just "sleep more" rather than take a cocktail of medications. I will be happy to share my experiences after I receive mine and see the results on their site. I don't expect it to compare to what my sleep doctor can get, but it'll be interesting to see how close/far they are. I don't have a blog, so I guess it'll just be a reply to this thread.

ig1 17y ago

A word of advice: Don't make product announcements on April 1st.

grinich 17y ago
Gmail was announced on April 1st, 2004. :-)

brm 17y ago

They've also made it relatively impossible to figure out how to abandon a pre-order...

mtw 17y ago
it's the opposite for me; they asked for full price although I did preorder

cmer 17y ago

They should write a book: How to lose your customers' trust before they try your product. The way they handled this situation is disaster.

epi0Bauqu 17y ago
They're being open and honest. How else should they handle it?
- cmer 17y ago
  Many things went wrong: - I understand delays, but we're now talking 6-7 month delays when the product was promised within 1-2 months. - They should have told us there would be a monthly fee before we pre-ordered. I understand that there will be a free version as well but it will be a half-assed WakeMate. They led us to believe that all the features would be free once we buy the unit. If they plan to make money from the recurring fees, I'm fine with that, but tell me before I buy. - They should give customers who have pre-ordered WakeMate a lifetime subscription to the "pro" version to apologize. That's the least they could have done in my opinion. I don't feel they've been open and honest at all. But to be fair, I'm sure they didn't intend to be dishonest, they just lack biz dev experience. Hopefully they'll learn from their mistakes.
  - imajes 17y ago
    uhm, they are offering a lifetime subscription to pro for pre-orders. http://techcrunch.com/2010/01/23/wakemate-delay/ http://techcrunch.com/2010/01/23/wakemate-delay/
  - weaksauce 17y ago
    Maybe you didn't get this email but the last pointis invalid for people that preordered: We're very sorry for the delay and are committed to compensating you for the inconvenience. We plan to give you premium features for free, but our priority is to ship as soon as possible so we haven't finalized these details yet.

rrhyne 17y ago

First I couldn't click to the info page from the posterous blog, so I clicked on the store. The store's logo wouldn't link me to a product page, then I got an insecure connection warning at the regular site because I forgot to ditch the https. Regular users would be seriously lost in this proceess. Hope that helps.

timdorr 17y ago

> a mobile phone with Bluetooth and support for third-party apps, or second generation (or later) iPod Touch So...Android support or no?

joeyo 17y ago
Android phones would seem to be in the set of phones with bluetooth and support for third-party apps (as is the iPhone). The iPod Touch is not a phone. ;-)
tpz 17y ago
Android support was confirmed by Wakemate before they started collecting pre-orders, otherwise I would not have been one of them.

jrockway 17y ago

The Wakemate doesn't seem as exciting as the Zeo. It's just an accelerometer that you strap to your wrist? You can just use your phone for that: http://blog.smart-alarm-clock.com/ http://blog.smart-alarm-clock.com/

carbocation 17y ago

I confess that I'm very confused. I did preorder ($5). Today, I got this email telling me the product would be shipping soon. When are they going to charge me the balance of what I owe? This was not explained...

reduxredacted 17y ago

I, too, have been frustrated by the delays (I pre-ordered shortly after they opened pre-orders). However, I wasn't surprised they missed the January ship date, and probably less surprised that they missed the Q1 ship date: - It's a unique product. Identifying demand is difficult. My guess is their demand was underestimated. This is a product focusing on an area of life that everyone I can think of wants to "fix". All of my coworkers who I consider "early adopters", also pre-ordered after I IMed them the URL (16 people) - It's priced significantly lower than the few alternatives that are out there. It's also designed in a way that is more convenient than similar products offered by competitors (no head bands). - Smartphones are common now, so the barrier for entry really is the $50 for most people - Hardware is difficult to get right. You can't just tweak a few lines of code and recompile. If something is wrong with the trial units (and I'm not saying there was, I have no idea), it can be a serious setback. It's too late now, but here's the formula that should be applied: - Decide the amount of pre-orders you think you can safely get out the door on time (be incredibly conservative). Set your web app to stop taking pre-orders when you get anywhere near that point. - Before turning pre-orders back on, up the price committment, and push back the date (while notifying your initial pre-orders that they can still expect theirs on time). I know when I visited the site, I thought "Gee, I'm out $5 if they fold, who cares?" It's also the only reason I haven't cancelled my pre-order. - Pick a very conservative ship date, then add more time. Have an option at check-out that says "if we can ship earlier, would you like us to?" to catch folks who might be caught off guard by the unexpected $45 charge. Or skip that and simply e-mail your pre-orders to see who wants one early. Nothing makes me happier than when I get something I want sooner than I expected. - Hire someone with a history of dealing with sourcing parts, dealing with vendors/manufacturers and getting stuff out the door. These are usually not geeks and not folks who are attracted to start-ups. - Don't take any preorders until you are sure you have the hardware right (as I said, I'm not sure if this was the problem but the delays are so long it certainly smells that way)