As far as i can tell, this is false (I have a suspended test project, and the support options still seem to be there) I think he means "there is no 'pay to tal

As far as i can tell, this is false (I have a suspended test project, and the support options still seem to be there) I think he means "there is no 'pay to talk to a human'" option in the FAQ/etc for this issue. That is, he wants to pay to talk to a human about just this issue, and thinks somehow that paying for the support option will not give him that (or is too expensive for that).