This makes me wonder, which do people dislike more: not having access to support in almost any capacity except "help desk tickets" which might not get answered

This makes me wonder, which do people dislike more: not having access to support in almost any capacity except "help desk tickets" which might not get answered for days, e.g. how Google handles non-free support tiers, or horribly long wait times on phones? My gut says that the former is worse, especially in this case, because you can just turn your phone on speaker and wait for the queue to finish up (or with some systems, have them call you back when the queue is to you). I almost can't believe that Google doesn't have a support line for its account holders for Google Cloud, when you have companies like Paypal and United Airlines, which have many more users (paying or not) and have support lines.