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So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Googl

So, everyone's basically saying: > Google sucks > Don't rely on Google if you want your business to succeed > This is old news! Happens all the time > Google = SPoF ...you're all looking like trolls to me. Please, do tell how Spotify manages to service 60+ markets with some core pieces of infrastructure on Google's Cloud offerings.

Guyag 10y ago
I don't know that the comparison with Spotify is very fair - I would imagine they have a direct contact to employees.
ocdtrekkie 10y ago
Pretty sure if Google guts Spotify, Spotify can literally call Sundar Pichai himself on the phone to get it resolved. There's a scale issue there in terms of whether or not Google considers you worth bothering with.
1_2__3 10y ago
By being Spotify-scale, thus forcing Google to care about them. See also: Snapchat.
eadz 10y ago
Spotify will have a phone number of someone they can call. I've had this issue with google too. They'll shut down your account, your whole account - google apps email and all - if an automated system detects something dodgy. In my case an automated system at ebay accused my site of phishing which it wasn't. There is a paid support option, but when your account is shut down you are unable to access the required code. I don't think you can appreciate how inaccessible Google is until they decide you're a bad actor.
deleted 10y ago
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CaptSpify 10y ago
Google doesn't typically have bad products. Google is amazing when things go right, it's only when they go wrong that Google really shows their true nature. I'd wager a guess that most of the time things just don't go wrong. I also imagine that Spotify pays a lot of money and has a dedicated account manager.
blakeyrat 10y ago
Same way Pewdiepie gets excellent YouTube customer service: he has millions invested in Google properties. Google's great at helping their huge money-makers, it's the literally everybody else who gets screwed by their awful robot systems.

Guyag 10y ago

I don't know that the comparison with Spotify is very fair - I would imagine they have a direct contact to employees.

ocdtrekkie 10y ago

Pretty sure if Google guts Spotify, Spotify can literally call Sundar Pichai himself on the phone to get it resolved. There's a scale issue there in terms of whether or not Google considers you worth bothering with.

1_2__3 10y ago

By being Spotify-scale, thus forcing Google to care about them. See also: Snapchat.

eadz 10y ago

Spotify will have a phone number of someone they can call. I've had this issue with google too. They'll shut down your account, your whole account - google apps email and all - if an automated system detects something dodgy. In my case an automated system at ebay accused my site of phishing which it wasn't. There is a paid support option, but when your account is shut down you are unable to access the required code. I don't think you can appreciate how inaccessible Google is until they decide you're a bad actor.

deleted 10y ago

[deleted]

CaptSpify 10y ago

Google doesn't typically have bad products. Google is amazing when things go right, it's only when they go wrong that Google really shows their true nature. I'd wager a guess that most of the time things just don't go wrong. I also imagine that Spotify pays a lot of money and has a dedicated account manager.

blakeyrat 10y ago

Same way Pewdiepie gets excellent YouTube customer service: he has millions invested in Google properties. Google's great at helping their huge money-makers, it's the literally everybody else who gets screwed by their awful robot systems.