3 ms·
Not sure if he missed it on the support page, or simply is not willing to pay the added cost, but Google does offer a paid support option with both phone and em
by jeffmould 10y ago
Not sure if he missed it on the support page, or simply is not willing to pay the added cost, but Google does offer a paid support option with both phone and email support options. Obviously the more you pay the quicker the response and more access you have to those options.
- ocdtrekkie 10y agoI suggest reading the article. "Google offers support solutions where you can talk to a person if you have a problem. We view it as problematic that interrupting an “allergic reaction” as a “support issue”. However, we would be willing to purchase top-tier support in order to get this resolved quickly. But there does not appear to be an option to purchase access to a human to get this resolved. Apparently, we should have thought about that before our project was suspended."
- jeffmould 10y agoHey thanks, but I did read the article, and saw that part. That is why I said that he may have missed that part of the page. And just because he says he would be "willing to purchase top-tier support" doesn't mean that he doesn't have a limit on how much he would pay for said support, thus my saying that maybe it was too much for him.
- eridius 10y agoMy impression from the article (and the quoted bit) is that you can't pay for support once your project is suspended.
- DannyBee 10y agoAs far as i can tell, this is false (I have a suspended test project, and the support options still seem to be there) I think he means "there is no 'pay to talk to a human'" option in the FAQ/etc for this issue. That is, he wants to pay to talk to a human about just this issue, and thinks somehow that paying for the support option will not give him that (or is too expensive for that).