While I'd love this development to be true, in my experience it's the opposite: Younger customers are at least as ignorant as the older generation, if not wors

While I'd love this development to be true, in my experience it's the opposite: Younger customers are at least as ignorant as the older generation, if not worse. And long term loyalty is even less a concern: It's all about the new gadget/social platform/etc. of the day.