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I find it odd that you go on to say "both sides of the conversation need to avoid dehumanizing each other", after "a robot" and "[not] a real human being to me"
by inimino 17y ago
I find it odd that you go on to say "both sides of the conversation need to avoid dehumanizing each other", after "a robot" and "[not] a real human being to me".
- dpifke 17y agoWhat's odd in starting with an example as to why it's easy to dehumanize someone in customer service and then saying not to do it? The choice in phrasing and imagery was intentional, if perhaps a bit clumsy.