It's not just about the negative. A lot of us have grown up with machines and technology, and we often forget there are humans involved in the simplest of trans

It's not just about the negative. A lot of us have grown up with machines and technology, and we often forget there are humans involved in the simplest of transactions, such as shopping or customer service. Instead of fuming that you have to phone up to get your phone account cancelled, rather than click a button online, it's amazing what you can achieve if you put on a positive outlook and remember the other person is just like you, but working some shitty call centre job to pay the rent. Since I had this "eureka" moment (and I find it awful that I had to have one in the first place), I've had much better experiences - negotations, discounts, amazing customer service, etc.