I am 'ashamed' to say that I have worked in hospitality sector - hotels - and there are some things in this article that are definitely true in the UK: Things

I am 'ashamed' to say that I have worked in hospitality sector - hotels - and there are some things in this article that are definitely true in the UK: Things do get topped up. Those big soap dispenser things with some posh label on, they do get topped up. There are different ways to do this - sometimes the trolley with towels and stuff on has a few pre-topped up ones on and they get swapped over. Some staff top up on a room by room basis, obviously only when the guests change lest the illusion be shattered. These items rarely get stolen (even by American tourists) in country hotels (can't say for big corporate chains). There is a matter of trust going on here and far less gets taken by guests than you might imagine, few people 'steal'. The ratings thing is what defines what you have in a room. Some things like 3/4 length mirrors chime in on two stars, if I remember. Even number of coat hangers is star count related. I have done my fair share of running around for guests, I cannot remember ever having to get toothpaste or even a toothbrush for any guest ever. It is just not a requirement or expectation or even something that people habitually forget. Some things are available in the smallest of shops, toothpaste being one and tampons being another. I believe that people have no more of an expectation to find toothpaste as they do have to expect tampons, condoms or razor blades just there as a freebee. There are more worrying things though in a hotel. That glass to drink out of, how do you know that it wasn't washed and then dried using the towel left behind by the previous guest? For that same towel to also be used to dry off the tiles in the bathroom, the floor and the sink? Usually the towels will be boil washed and dried by some contractor, however, they are as much in use by the housekeeping staff as the guests in many a place. Another observation is the state of the toilets. Those guests that dine on fine cuisine in the restaurant probably don't eat that sort of stuff every day. It really does not sit with them too well and the toilets do show the signs of this. Compared to the staff toilets (or the loos at your workplace), hotel toilets are a mess, that posh food is just not intestine friendly. Therefore, if you are in a hotel, be far more concerned about what goes in your mouth rather than how you clean your mouth. A further point, why didn't the research for this article include a word or two from housekeeping staff? Do managers really know how to do hospital corners or any of the multitude of things one needs to do to make a hotel room spotless in 20 minutes?