On the other hand, it can be dangerous to humanize internet people (or real-world people) too much. I have a great deal of trouble disagreeing with clients, and

On the other hand, it can be dangerous to humanize internet people (or real-world people) too much. I have a great deal of trouble disagreeing with clients, and a huge tendency to absorb costs myself. I agree that it's best not to send these scathing emails to people without considering their humanity. I just have a hard time striking the balance between that and letting others take advantage of me.