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I own a 2.5 years old i7 X1, and it made me start contemplating abandoning ThinkPad brand after 10 years of loyalty. The battery life is poor (3.5 hrs max), an
by TooSmugToFail 10y ago
I own a 2.5 years old i7 X1, and it made me start contemplating abandoning ThinkPad brand after 10 years of loyalty.
The battery life is poor (3.5 hrs max), and I had to replace the CPU fan a few weeks ago (free of charge, thanks to 3y warranty).
What's worst, however, is the deterioration of customer support. Lenovo has introduced this 'community' concept where users are expected to post their woes to a forum, hoping that a mix of other users and Lenovo affiliates (not sure whether they are employed by Lenovo, or just volunteering) would solve their problem.
It's stupid to the point of hurting their sales, for example in cases where you want to check compatibility of an accessory you want to buy.
But more importantly for me as a customer, if I forked out a premium price for a top of the line product, I want to be sure there's a quick way for me to reach a live person to address my problem; I don't want to have to post to a forum for a community to solve my problem.
ThinkPad franchise has gone down the drain after IBM sold it to Lenovo.
- eeZi 10y ago> What's worst, however, is the deterioration of customer support. Lenovo has introduced this 'community' concept where users are expected to post their woes to a forum, hoping that a mix of other users and Lenovo affiliates (not sure whether they are employed by Lenovo, or just volunteering) would solve their problem. ... but there's still regular customer support you can call. The forums are optional. My T460s is the best laptop I've ever used btw. They reverted to the old trackpad, it's as light as a Macbook.
- TooSmugToFail 10y ago> but there's still regular customer support you can call. The forums are optional. Maybe in the US and some other major countries, but not in the 'rest of the World' countries...