You have no clue what it's like. What you want them to do is NOT allowed. It is not on the script! They were not officially trained or authorized to give out su

You have no clue what it's like. What you want them to do is NOT allowed. It is not on the script! They were not officially trained or authorized to give out such information. They would quickly be fired if they were found to be going "rogue". Most of these environments are numbers games, with robotic managers who simply spout "you're not hitting your numbers", rather than improving working conditions, employee training, or customer experience. They work for the numbers, and that is ALL that matters. Thinking outside the box is a quick way to being out of a job.