Welcome to the world of call centers, they were the most crushing 3 years of my existence before I finally managed to get a lucky break and land a software deve

Welcome to the world of call centers, they were the most crushing 3 years of my existence before I finally managed to get a lucky break and land a software development job. Thankfully, all the ones I worked at also had CSAT metrics I was judged by, I may not have gotten my "bonus" (really, I just had reduced pay instead, let's be honest) but always getting high CSAT scores allowed me to have higher handle times without having the managerial fist brought down on me. It's mind-bending to think that there are places where CSAT isn't even a thing and you are measured purely on your handle time, especially for what by all means counts as a civil servant even if the job is outsourced to a third-party contractor.