4 ms·
you bring up a good point. Having been fostered in the world of ecommerce, I've dealt with my share of angry customers. I've found that people find every chance
by ubiqts 17y ago
you bring up a good point. Having been fostered in the world of ecommerce, I've dealt with my share of angry customers. I've found that people find every chance they can get to get a discount or get something if they're remotely not happy with what they get.
sometimes you gotta cut your losses and remind yourself that some customers aren't worth servicing.
- mpk 17y agoThe book 'The four hour work week' mentions a case where the author eventually decided to cut all the customers that were taking up the majority of his time in support, hand-holding, etc and just went with the bulk customers that were happy with his service.