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One of the best things about my co-founder is that he's thicker skinned than me. Some of our user email makes me really upset, but he just cheerfully replies so
by smokey_the_bear 17y ago
One of the best things about my co-founder is that he's thicker skinned than me. Some of our user email makes me really upset, but he just cheerfully replies so I don't have to dwell on it.
- patio11 17y agoFor those of us who don't have the luxury of human firewalls, I recommend a puppet. The puppet answers the emails so that you don't have to. He says whatever needs to be said to bring the business and customer to a successful resolution. The puppet has no ego, the puppet has no worries, the puppet has no deep-seated need for approval, the puppet exists only to reach mutually beneficial solutions. My puppet has gotten through a couple of cheerful responses to emails which, if I had read them myself, would have left me unable to sleep for weeks. My puppet also reports that the worst one had a follow-up "Thanks for getting back to me! Oh sorry I was so stressed yesterday lol." The puppet lols, too.