Excellent article. I support an iPhone app and occasionally get emails where the person is obviously not expecting a real person to read it. Almost without ex

Excellent article. I support an iPhone app and occasionally get emails where the person is obviously not expecting a real person to read it. Almost without exception, I write as nice an email back as possible, and usually people are disarmed. As I say, a great article, since it brings to light something that people won't generally see until they are supporting a web-page or app at arms length.