4 ms·

I'd be willing to bet a fair bit of money the underlying problem is caused by third party software, likely AV. Could make sense, given in the mini dumps the cra

by kogir 10y ago

I'd be willing to bet a fair bit of money the underlying problem is caused by third party software, likely AV. Could make sense, given in the mini dumps the crash happens right as the Kindle is mounting as a disk. Perhaps it's not this time, but I personally think Microsoft should do a better job of naming and shaming when third party drivers/software are responsible for crashes. Maybe even form a special team that looks out for stuff like this on forums, does root cause analysis, and maintains a wall of shame (as well as fixing customer issues).

nikbackm 10y ago
I get the crash and I have no AV except the default one included with Windows 10. Same symptoms as this guy [0], so likely related to the drivers included in the Windows 10 Anniversary Edition. Luckily there's a work-around so I can still connect to the Kindle with Calibre; just connect the Kindle _before_ starting Windows, then it will not crash, and also still work as an USB drive. [1] [0] http://www.tenforums.com/bsod-crashes-debugging/60314-bsod-crash-when-connecting-kindle-error-involves-partmanager-sys.html http://www.tenforums.com/bsod-crashes-debugging/60314-bsod-c... [1] https://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=TxS2R55X6VN1AC https://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=F...
- kogir 10y ago
  I have a Paperwhite and two Windows 10 systems. Works fine on both. Is your system completely vanilla (mine were fresh installs onto empty drives from official media), or could your OEM have snuck something in? I'm not saying you're wrong, or that Windows isn't to blame. There just must be more to it than Windows 10 anniversary update + Kindle Paperwhite. Maybe you and others affected have some other thing in common.
  - nikbackm 10y ago
    I upgraded from Windows 7 to Windows 10 in-place. Windows 7 was installed (several years ago) using a clean Windows ISO, I have no OEM/bloatware stuff installed. I do have iTunes installed which apparently was the issue for some users. Others have also reported the getting the crash without that though. But I don't intend to try uninstalling it and see if that resolves the problem, I connect the Kindle so seldom that the work-around will do for now.

by kogir 10y ago

nikbackm 10y ago

I get the crash and I have no AV except the default one included with Windows 10. Same symptoms as this guy [0], so likely related to the drivers included in the Windows 10 Anniversary Edition. Luckily there's a work-around so I can still connect to the Kindle with Calibre; just connect the Kindle _before_ starting Windows, then it will not crash, and also still work as an USB drive. [1] [0] http://www.tenforums.com/bsod-crashes-debugging/60314-bsod-crash-when-connecting-kindle-error-involves-partmanager-sys.html http://www.tenforums.com/bsod-crashes-debugging/60314-bsod-c... [1] https://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=TxS2R55X6VN1AC https://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=F...

kogir 10y ago
I have a Paperwhite and two Windows 10 systems. Works fine on both. Is your system completely vanilla (mine were fresh installs onto empty drives from official media), or could your OEM have snuck something in? I'm not saying you're wrong, or that Windows isn't to blame. There just must be more to it than Windows 10 anniversary update + Kindle Paperwhite. Maybe you and others affected have some other thing in common.
- nikbackm 10y ago
  I upgraded from Windows 7 to Windows 10 in-place. Windows 7 was installed (several years ago) using a clean Windows ISO, I have no OEM/bloatware stuff installed. I do have iTunes installed which apparently was the issue for some users. Others have also reported the getting the crash without that though. But I don't intend to try uninstalling it and see if that resolves the problem, I connect the Kindle so seldom that the work-around will do for now.