Looks like not everyone has read the rules of Netiquette! It really amazes me how often people can write scathing letters and not realize that they are going to

Looks like not everyone has read the rules of Netiquette! It really amazes me how often people can write scathing letters and not realize that they are going to hurt individuals that are responsible for maintaining / running services and websites. The only conceivable explanation is that these are people that have never been responsible for something public facing and hence have never been criticized unfairly.