FAQs were very successful on Usenet and listservs, as evidenced by their enduring popularity. They served to pass along the accumulated wisdom of the newsgroup

FAQs were very successful on Usenet and listservs, as evidenced by their enduring popularity. They served to pass along the accumulated wisdom of the newsgroup (even if they didn't eliminate the repeat questions.) But getting back to the article, this may not be the best way to provide help or additional info on a website. In particular don't use the label "FAQ".