Even then, is it really an emergency? What's the consequence of it being down? Death? People being fired? IME, 90% of emergencies are "such-and-such a manager

Even then, is it really an emergency? What's the consequence of it being down? Death? People being fired? IME, 90% of emergencies are "such-and-such a manager is going to look a little bad in a spreadsheet next Monday". That doesn't mean it doesn't need fixing, but we should start being honest with ourselves. Defining P1, P2, etc. is useful.