During driver on-boarding Lyft trains drivers to converse with passengers, while Uber actively discourages it. This is the dynamic you're picking up on, and to

During driver on-boarding Lyft trains drivers to converse with passengers, while Uber actively discourages it. This is the dynamic you're picking up on, and to me it plays out clearly in the customer space. I prefer a quiet ride, therefore I choose Uber, but I know plenty of people like you who prefer the conversation. I think currently its a good differentiator for Lyft but Uber's preparing us for our driverless future.