People are surprisingly bad at asking questions, which is why the help desk should always first ask "What are you trying to do?" So why does "bureaucracy" have

People are surprisingly bad at asking questions, which is why the help desk should always first ask "What are you trying to do?" So why does "bureaucracy" have such a negative connotation? Like a lot of powerful tools, it is very easy to abuse. Unless you are very careful in design, you are likely to create a amplification attack of work. Most managers aren't careful, so few people have a positive experience.