4 ms·
care to share how you were able to scale your support? Do you have a thorough self-help / faq site that pre-empts most support questions?
by gbrits 10y ago
care to share how you were able to scale your support? Do you have a thorough self-help / faq site that pre-empts most support questions?
- k-mcgrady 10y agoUnfortunately the product isn't around anymore so I can't show you anything. However it was an iOS sports app around 4 years ago. It was relatively simple ,mostly just displaying data pulled from various locations online, and displaying data from a local db too. There really wasn't much users needed help with. Any emails I received were usually resolved with a 'check your network/reboot your device' or they were minor bugs which I could fix with a few minutes work and push an update.