3 ms·

If you have 1 user you still have to support them, let alone 30.

• basisword 10y ago
  Google has millions of users and provides zero support for a lot of its products. I've had products generating passive income with ~50000 users and has to answer no more than a couple of support emails a month that required no more than a simple answer.
  • gbrits 10y ago
    care to share how you were able to scale your support? Do you have a thorough self-help / faq site that pre-empts most support questions?
    • k-mcgrady 10y ago
      Unfortunately the product isn't around anymore so I can't show you anything. However it was an iOS sports app around 4 years ago. It was relatively simple ,mostly just displaying data pulled from various locations online, and displaying data from a local db too. There really wasn't much users needed help with. Any emails I received were usually resolved with a 'check your network/reboot your device' or they were minor bugs which I could fix with a few minutes work and push an update.