4 ms·
The question and answer format of a FAQ has some advantages over general exposition as a means of explaining some things to users even not when addressing speci
by astine 17y ago
The question and answer format of a FAQ has some advantages over general exposition as a means of explaining some things to users even not when addressing specific user questions.
Sometimes, as a user, I don't know what questions I should be asking. A FAQ allows one to explain something in a sort of dialectic, giving me not only the information I would have received just by reading the site, but also helping me to better understand the mind of the author. It acts as a summary of what the author sees as the most relevant points, or essential knowledge and is arranged (usually) in a more readable format for me at least, than of the large paragraphs elsewhere on a site.
In fact, the OP demonstrates this value by writing his post in the format. He, likely meant to be ironic, but I was much better able to understand the intent of each segment of the article because it's title was in the form of a question. I knew going in, what I was supposed to learn from each segment.
I took studying classes back in highschool and I remember that they taught me to read books in several passes. The first pass is to give you a general idea of what is being discussed to give you an opportunity to form questions which can be answered on the second pass. A third pass can be used to addr3ess any questions brought up by the second, and so on. This kind of learning is supported by FAQs in that they allow one to largely skip the first step.
IMHO