> "People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above ave

> "People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average." My take on this is that most people DO have above average driving skills. However, that is using each persons INDIVIDUAL driving skills assessment criteria. So a cautious person would say that they are above average because they are cautious while driving. Similarly an impatient person would say that they are above average because they make turning decisions fast and don't waste other's time. So the corollary is that individual people see that nearly everyone else is a worse driver than them, because they have different value systems.