Agreed. I was bought out by a company who charged high license fees but did not charge for customer development. So every customer wanted all these customisatio

Agreed. I was bought out by a company who charged high license fees but did not charge for customer development. So every customer wanted all these customisations to the point where most of the development was customer-initiated changes. Worse, is that due to this policy they had no idea whether an individual customer was profitable or not, since they had no idea the time/resources spent on that particular customer. I advocated reducing the license fees but charging for customisations which would reduce this bespoke development considerably, but to no avail.