So a variation of the 80/20 rule? 20% of your users/customers cause 80% of the headaches/effort that aren't productive? This does hash out some 'stock character

So a variation of the 80/20 rule? 20% of your users/customers cause 80% of the headaches/effort that aren't productive? This does hash out some 'stock characters' like I was "taught to identify" at a certain blue and yellow colored big box, because we were supposed to target them to "meet their needs" - gamer, Mom, audiophile, etc. I have a few qualms regarding the avenue Justin.tv took as used for an example, in that yes I'm sure 90% of the user-licenses allow for game broadcasting - claimed publicly[1] - but IP is a slippery issue and willful infringement is potentially quite costly. I'm a former gamer so I also have first-hand experience with, ahem, demands that gamers can sometimes put forward which may or may not be grounded in the reality of IP law. In other words, I'm pretty sure they got lucky with right-place-right-time-right-market which takes some sheen off the innovation, execution, etc type narrative. [1] http://www.cnbc.com/2014/08/11/after-twitchs-music-copyright-crackdown-what-about-games-themselves.html http://www.cnbc.com/2014/08/11/after-twitchs-music-copyright...