The only company this has worked with for me is Apple tech support. I had a duff hard drive. They told me "Well we see you've already tried the things I would h

The only company this has worked with for me is Apple tech support. I had a duff hard drive. They told me "Well we see you've already tried the things I would have suggested to get you booting again, so let's just arrange for it to be serviced". I try every time with Amazon and while their tech support is excellent (usually they'll bend over backwards to make you happy), sometimes it feels like you're speaking to a five year old. I've had situations where they just don't get it, or they couldn't modify an order (I ordered something Prime, accidentally clicked express and wanted to change it back to free delivery: this was apparently impossible for them). In the end I just said yes to them, cancelled the order myself and redid it the way I wanted.