I'll throw out Marshall Rosenberg's "Nonviolent Communication." Call it one framework for listening centered around resolving conflict between individuals and g

I'll throw out Marshall Rosenberg's "Nonviolent Communication." Call it one framework for listening centered around resolving conflict between individuals and groups. It provides examples of the kind of active listening and questioning mentioned in the article. https://en.wikipedia.org/wiki/Nonviolent_Communication#Four_components https://en.wikipedia.org/wiki/Nonviolent_Communication#Four_... https://www.amazon.com/Nonviolent-Communication-Language-Marshall-Rosenberg/dp/1892005034 https://www.amazon.com/Nonviolent-Communication-Language-Mar...