(1) Right -- and, even if it is possible to recover the password, walking a non-tech-savvy customer through the process may not be a palatable option, either fo

(1) Right -- and, even if it is possible to recover the password, walking a non-tech-savvy customer through the process may not be a palatable option, either for Support or for the customer. (2) I wish I knew. Not really our place to ask, though.