The article misses something important. It presents 'being a good listener' as a way of tricking the other person into giving up information. OTOH a REALLY good

The article misses something important. It presents 'being a good listener' as a way of tricking the other person into giving up information. OTOH a REALLY good listener is genuinely interested in what the other person has to say. It's not a mind-game or a piece of oneupmanship: you have to actually give shit because this is a human being talking, not just an 'FTE'.