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Why don't they want to change their passwords when they forget them? Presumably the old password isn't much use anymore, since it's been forgotten. But unless
by Frazzydee 17y ago
Why don't they want to change their passwords when they forget them? Presumably the old password isn't much use anymore, since it's been forgotten.
But unless there's something I'm missing, I suspect I'm just preaching to the choir right now ;)
- andfarm 17y agoOne or both of: - They've forgotten the password, but it's still in the keychain (or equivalent) for their mail or FTP client, which will all stop working when they reset the password. - The password is shared with other employees, and it might be difficult to notify them all of the new password.
- Frazzydee 17y ago(1) Fair enough, I suppose some keychains might make it difficult to recover the password. (2) Why not just ask the other employees for the old password?
- andfarm 17y ago(1) Right -- and, even if it is possible to recover the password, walking a non-tech-savvy customer through the process may not be a palatable option, either for Support or for the customer. (2) I wish I knew. Not really our place to ask, though.