4 ms·

I've never gotten a physical letter from CommBank. Is this a state-based thing?

• NeutronBoy 10y ago
  The confirmation letter was a few years ago so it may have been updated. The legislation was focused on 'debt' based notifications - e.g. the way the existing laws were written, a paper-based notification was the legally recognised way to notify someone of their debt obligations (i.e. credit card statement)
  • cyphar 10y ago
    Ah, okay. I don't have a credit card, I thought you were reffering to paper bank statements not credit card bills. :P
  • NamTaf 10y ago
    All of my credit card statements are paperless. I 2 different financial insttitutions. Ditto my bank statements from one of those two. The only paper statmeents I receive are for my mortgage account and its associated (empty) savings account. I suspect that's because until recently the credit union they're with was behind the times.
• imron 10y ago
  It's likely a business versus a personal account thing. I use the same (Australian) bank for my business and personal accounts, and while I can go completely paperless for my personal account, according to the bank, for various legal reasons I can't do the same for my business account.