So the person complained that some minimum wage worker at the DMV inappropriately denied a vanity license plate, which was overruled by the person in charge In

So the person complained that some minimum wage worker at the DMV inappropriately denied a vanity license plate, which was overruled by the person in charge In many cases when religious beliefs are used to discriminate against someone, it is not merely a case of one lone bad apple who nobody ever condoned; instead it's a case of the institution itself either not caring or clandestinely condoning the behavior so long as it stays out of the limelight. Often, the supervisors and others higher up the chain are well aware of what's going on and either approve of it or see no reason to do anything to stop it, and so only do the minimum they think necessary to keep it from blowing up into a public scandal. Remember that culture comes from the top: if low-level employees think they can get away with this stuff it's because the higher-ups gave them reason to think it. Forcing a public lawsuit that costs money and potentially jobs is one of the few ways to put an end to such things.