RT is one of the most commonly-used ticketing systems in the ISP business: http://bestpractical.com/rt/ http://bestpractical.com/rt/ I think that even when sh

RT is one of the most commonly-used ticketing systems in the ISP business: http://bestpractical.com/rt/ http://bestpractical.com/rt/ I think that even when sharing folders it's important for everyone to have their own account. it's confusing if you have multiple people speaking from the same address. You might be able to do that with gmail by modifying the sender address (with a shared IMAP box with everyone having their own client, the sender address can be set in the client config.)