4 ms·

the escape sequence is to anticipate all the questions they're going to ask you and answer them in the first correspondence. try two different browsers, try it

the escape sequence is to anticipate all the questions they're going to ask you and answer them in the first correspondence. try two different browsers, try it in incognito, etc. If you can prove you've isolated the problem, you get to skip the back-and-forth required to isolate the problem. And actually do all that stuff, don't just pretend you did so you can cheat at customer service. because maybe it is just your browser, and if you insist it isn't they're just going to hang up on you and you're going to deserve it.

viraptor 10y ago
I wish this worked... It does occasionally, but I stopped even trying these days. My online chats with support usually go something like this "Hi, I'm trying to do X, but get error Y. It doesn't depend on A, B, C. Tried your FAQ Z already. Can you fix or do X for me, please?"; "Hi, this is Bob, how can I help you today?"; "<repeat>"; "Have you tried doing Z as described in the FAQ?" It's so annoying/insulting when they give you a box to summarise your whole issue, but nobody cares to read what you put there.
- girvo 10y ago
  I've found calling people to make the given solution succeed at a much higher rate than chat boxes, unfortunately.
- joshvm 10y ago
  The only company this has worked with for me is Apple tech support. I had a duff hard drive. They told me "Well we see you've already tried the things I would have suggested to get you booting again, so let's just arrange for it to be serviced". I try every time with Amazon and while their tech support is excellent (usually they'll bend over backwards to make you happy), sometimes it feels like you're speaking to a five year old. I've had situations where they just don't get it, or they couldn't modify an order (I ordered something Prime, accidentally clicked express and wanted to change it back to free delivery: this was apparently impossible for them). In the end I just said yes to them, cancelled the order myself and redid it the way I wanted.

viraptor 10y ago

I wish this worked... It does occasionally, but I stopped even trying these days. My online chats with support usually go something like this "Hi, I'm trying to do X, but get error Y. It doesn't depend on A, B, C. Tried your FAQ Z already. Can you fix or do X for me, please?"; "Hi, this is Bob, how can I help you today?"; "<repeat>"; "Have you tried doing Z as described in the FAQ?" It's so annoying/insulting when they give you a box to summarise your whole issue, but nobody cares to read what you put there.

girvo 10y ago
I've found calling people to make the given solution succeed at a much higher rate than chat boxes, unfortunately.
joshvm 10y ago
The only company this has worked with for me is Apple tech support. I had a duff hard drive. They told me "Well we see you've already tried the things I would have suggested to get you booting again, so let's just arrange for it to be serviced". I try every time with Amazon and while their tech support is excellent (usually they'll bend over backwards to make you happy), sometimes it feels like you're speaking to a five year old. I've had situations where they just don't get it, or they couldn't modify an order (I ordered something Prime, accidentally clicked express and wanted to change it back to free delivery: this was apparently impossible for them). In the end I just said yes to them, cancelled the order myself and redid it the way I wanted.