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What's RT? We took WuFoo's advice and just used one big shared Gmail inbox (similar to your approach), with one person monitoring the inbox every day. Most da
by bcx 17y ago
What's RT?
We took WuFoo's advice and just used one big shared Gmail inbox (similar to your approach), with one person monitoring the inbox every day. Most day-to-day issues can be handled by anyone on our team.
- lsc 17y agoRT is one of the most commonly-used ticketing systems in the ISP business: http://bestpractical.com/rt/ http://bestpractical.com/rt/ I think that even when sharing folders it's important for everyone to have their own account. it's confusing if you have multiple people speaking from the same address. You might be able to do that with gmail by modifying the sender address (with a shared IMAP box with everyone having their own client, the sender address can be set in the client config.)
- donw 17y agoI've done more than a few installs of RT over the past decade, and if I never have to again, then I would say that my life has been successful.